1. What this service is
Steerify is being built to help a customer book a professional driver to drive a vehicle supplied by that customer. The customer’s own vehicle is used for the trip. Steerify does not offer a taxi, cab, rental vehicle, self-drive car, tour package, vehicle transport, or driving lesson through this booking service.
A booking request is not a confirmed booking. It becomes confirmed only after Steerify communicates the assigned driver, final fare, trip plan and any special arrangements, and the customer accepts them.
2. Booking details and changes
The customer must provide accurate pickup, destination, date, start time, trip type, contact details and vehicle information requested by the platform. Tell support promptly about route, timing, stop or passenger changes. A material change may require a new quote or a different driver.
Submitting a request does not guarantee that a driver is available. Do not hand over vehicle keys or start the journey until the assigned driver and trip details have been confirmed.
3. Fare structure
- Local: booked in 3-hour, 6-hour or 10-hour blocks. The current pilot estimates are ₹399, ₹699 and ₹999 respectively. Additional duty time is ₹150 per hour only after customer approval.
- One-way outstation: current planning estimates are ₹1,000 for routes up to 100 km and ₹1,500 for routes of 100–250 km. The ₹1,500 Vellore–Bengaluru fare is a reference based on the founder’s recent booking; routes over 250 km or with different return logistics need a custom quote. These are estimates, not guaranteed fares.
- Round trip: estimated at ₹2,200 per trip day for up to 10 driver duty hours. Longer duty, unusual waiting and additional days must be priced and accepted in advance.
The final written quote controls the booking. It must show what is included, applicable taxes if any, extra-time terms, and any disclosed platform fee. Do not rely on a calculator estimate as a final quote.
4. Vehicle and trip expenses
The customer supplies a roadworthy vehicle, keys and legally required vehicle documents, and is responsible for maintaining valid registration, insurance, pollution and other required approvals. The customer pays fuel, tolls and parking. For outstation bookings, the customer provides meals for the driver. Overnight accommodation and other trip expenses must be discussed and recorded in the quote before confirmation.
The customer should check with their insurer that the policy covers the intended use of the vehicle and a hired driver. Steerify does not replace vehicle insurance or roadside assistance.
5. Safe and respectful conduct
Customers must not ask a driver to speed, drive recklessly, break traffic rules, use a phone while driving, or continue when tired or unwell. A driver may pause, refuse an unsafe instruction, or stop the trip if they reasonably believe it cannot continue safely. Contact support to agree on the next step.
Drivers must arrive fit for duty, follow traffic laws, handle the vehicle carefully, protect customer property and communicate promptly about delays or incidents. Harassment, threats, discrimination, intoxication and unsafe conduct are not accepted. Report immediate danger to local emergency services first, then notify platform support when safe.
6. Cancellation and delay
For the Vellore pilot, customers should cancel at least 4 hours before a local pickup and 24 hours before an outstation pickup. No cancellation fee is currently collected in this prototype, including for later cancellations. If a fee or deposit is introduced later, the amount and conditions must be shown before the customer confirms.
If a driver is unavailable, the platform will inform the customer and offer another driver or cancel the request. Any amount already collected for a cancelled service must be handled under the payment and refund terms shown at checkout.
7. Payments
Online payment, commission deduction and driver payout are not active in this prototype. No online payment should be treated as collected unless the production checkout issues a receipt. Before launch, the platform will publish the payment provider, when the customer is charged, how the driver is paid, and the process for disputed, duplicate or failed payments.
8. Incidents, complaints and emergency help
For an accident, medical emergency or immediate threat, contact the relevant emergency service (112) first; see the safety page. A future in-app SOS feature, if introduced, will be an additional contact method and not a substitute for emergency services. For a service complaint, preserve the booking reference and contact the support channel shown in the confirmed booking.
9. Personal information
Booking information is used to arrange and manage the trip, communicate with the customer and driver, support safety and resolve service issues. The privacy notice (also a pre-launch draft) explains the data collected, sharing, retention, security and user choices. Do not submit another person’s personal details unless you are authorised to do so.
10. Service availability and legal rights
Driver availability, mobile networks, maps and payment services can be interrupted. Nothing in these draft terms limits rights or remedies that cannot lawfully be excluded. Any limits on liability, dispute process, taxes, platform status, driver relationship and applicable licensing must be finalized with qualified Indian counsel and reflected in the production terms.
11. Operator and contact details
Operator legal name: thepsinfotech.in
Registered / principal address: No physical office: Steerify is run online. Please contact us by email or phone below.
Support: steerify.support@thepsinfotech.in · +91 95350 71261 / +91 95350 76151 (Monday to Saturday, 10 am to 7 pm IST)
Grievance contact: Jayaraman K and Keerthana J, +91 95350 71261 / +91 95350 76151
Before launch: confirm the operator identity, driver engagement model, insurance responsibilities, fare and cancellation policy, privacy notice, grievance process, payment flow and any Tamil Nadu approvals with a local lawyer.