1. What we collect
- Booking requests: your name, mobile number, pickup area, destination, date and time, trip type and duration, the agreed fare and when you accepted it, trip updates written by operations, and trip-progress records (assignment, en-route, start, completion, cancellation).
- Customer accounts (optional): name, email, mobile number and a password. Passwords are stored only as a salted hash.
- Driver applications: name, email, mobile number, service area, an experience band and your consent. Operations also record, as ticks, that identity, licence, references, experience and a practical assessment were checked by a person. This app does not collect Aadhaar, driving-licence numbers or document images.
- Trip-safety records: a driver’s before-trip readiness declaration (pass or hold, and the time), and the fact that owner trip codes were issued and verified. The codes themselves are never shown to drivers or operations.
- Safety reports: if you report a concern, the category, your description, an optional phone number, whether you were an owner, driver or passenger, and the trip it relates to. Reports are read only by operations and are kept even if you later delete your account, until retention periods are decided.
- Operations activity log: which staff action happened on which record and when. It holds identifiers and states only, not names, phone numbers or codes.
2. What we do not collect
No payment details (no online payment exists yet), no live location or GPS tracking, no contacts, camera or microphone access, no advertising identifiers, no analytics or tracking scripts, and no sale of personal information.
3. Why we use it
To arrange and manage a driver for your own car, confirm the fare with you, keep the trip safe, resolve complaints and run the pilot. Driver application details are used only to review and onboard drivers for the pilot.
4. Who can see it
- Steerify operations (admin accounts) see booking and application details needed to run the service.
- An assigned driver sees the trip plan. Your phone number is shown to them only while the trip is confirmed, en route or started, not before or after.
- You see your own booking. Only you can see the pickup and drop-off codes.
- We do not share your information with advertisers or data brokers. No SMS, email, WhatsApp or payment provider is connected yet, so none receives your data. If one is added, this notice must be updated first.
5. How it is protected
Names, phone numbers, emails, routes, notes and checklist records are encrypted before they are stored. Sign-in sessions use secure, HttpOnly cookies and expire. Access is limited by role on the server. This is a prototype: it has not had an independent security review, and a production host with HTTPS, managed key storage and backups must be set up before public use.
6. Third parties today
Fonts, images and scripts are served from our own site; no advertising, analytics or tracking service is used, and no font or script is loaded from another company. The site is delivered through Cloudflare, which processes visitors’ IP addresses and request data to deliver and protect it. No SMS, email, WhatsApp or payment provider is connected yet. If one is added, this notice must be updated first.
7. How long we keep it
Retention periods have not been fixed yet. Until they are, nothing is deleted automatically. You can delete your own account at any time in the portal, and you can ask the grievance contact above to remove booking details you gave as a guest.
8. Your choices
Delete your account yourself: sign in at the account portal and open “Delete my account” at the bottom of the page. Your name, email and phone are removed and you are signed out. Customers must cancel open bookings first; drivers must have no open trips, and a deleted driver’s application is removed. Past bookings are kept only as anonymous records (no name, phone or route) until the retention periods above are decided. Guests who booked without an account can ask the pilot team below to remove their booking details.
You can also ask to see or correct your information by contacting the pilot team below.
9. Children
The service is for adults. It is not directed at anyone under 18.
10. Contact and changes
Operator: thepsinfotech.in
Address: No physical office: Steerify is run online. Please contact us by email or phone below.
Support: steerify.support@thepsinfotech.in · +91 95350 71261 / +91 95350 76151 (Monday to Saturday, 10 am to 7 pm IST)
Grievance contact: Jayaraman K and Keerthana J, +91 95350 71261 / +91 95350 76151
If this notice changes in a way that matters, the new version will be shown here with its date.