If you are the car owner
- Before you share a trip code or hand over keys, check that the person’s name matches the driver shown in your trip console. If it does not, do not go ahead.
- Only you can see the pickup and drop-off codes. Never read a code to anyone except the assigned driver standing in front of you, and never send it by message.
- Take valuables and documents you do not need out of the car. Tell someone you trust the driver’s name, the trip reference and your route.
- If the driver seems drunk, drowsy or unwell, do not start the trip. Contact us from your trip console.
If you are the driver
- Do not start if you are unwell, drowsy or have had alcohol or drugs. Use “I cannot drive” in your trip screen so operations can reassign the trip.
- You may refuse to speed or break traffic rules. If you feel unsafe, stop in a safe, public place and call 112 if needed, then report it here.
- Your customer’s phone number is shown only while the trip is confirmed or underway.
If you are a passenger
- You do not need an account. If you are uncomfortable, ask the driver to stop in a safe, public place. Call 112 if you are in danger.
- You can report a concern on this page afterwards, even if you were not the person who booked.
Report a safety concern
This goes to the Steerify operations team. It is not monitored around the clock and nobody is alerted automatically. Do not include passwords or trip codes. Add a phone number if you want us to call you back.
Speak to a person: +91 95350 71261 / +91 95350 76151 (Monday to Saturday, 10 am to 7 pm IST). Outside those hours, use the form above and call 112 for danger.
What this pilot does not have yet
SOS button, live location sharing, trip monitoring, speed alerts, photo ID of drivers, insurance arrangements and a 24-hour support line are not available. Reports are read by people on the operations team during working hours.